As Business Development Manager for Mining Sales for Eastern Canada, Dave handles everything concerning mining sales. He says it's largely about the customer relationship — "both keeping it and building it!"
Dave says there's an undeniable community feel to the company. "Many of us are a jack-of-all-trades, ready to help whenever we can," he says. "People here go to great lengths to answer your question and guide you through the unknown."
And if someone doesn't know the answer, employees are always redirected to the person who does. "The approach to information sharing is where I find that family feel to SMS Equipment that you don't typically see in companies this large."
One of Dave's greatest accomplishments is a customer's commitment to the massive PC7000 hydraulic shovel. "It was a lengthy process," says Dave. "Understandably, the customer had a lot of questions, and I don't think anything was left unanswered!"
Of course, success didn't come all at once. "There are little hints it's coming your way," says Dave. "I would say, 'Can I buy the champagne bottle but not open it yet?' They're like, ok. And then later, 'You can put the champagne in the fridge!' It's a process of building trust, and the shovel should be pushing dirt in 2024!"
