Field of dreams
"I loved working in the field. You have to rely on ingenuity – your knowledge, experience and skills – to solve the problem. And there's great satisfaction when you figure it out. It's the best feeling you can get," Thierry says with a smile.
That's because a customer is waiting for that machine to be up and running to continue operating their business and gaining productivity.
"Our customers need our help. They call us because we have the knowledge and experience to provide the best level of service to them. They're relieved to see you when you arrive on-site; you're the star when you fix the problem."