Thousands of items available
Corbett highlighted an example of one of the enhancements that is coming soon.
“If you pull up one of your machines and pick filters, ePortal will be able show you every filter associated with that piece of equipment, quick and easy,” he said. “That will be possible mainly with Komatsu as there is a link to its MyKomatsu application. But we are working on doing that for the other manufacturing lines as well. We are also setting it up so that customers can add their competitive machines to their ePortal account, so that they can order parts for those from SMS as well.”
Thousands of parts for Komatsu, Takeuchi, BOMAG, and other manufacturing lines SMS Equipment carries are available. In addition to common items such as filters, you can order ground engaging tools such as bucket teeth or blades.
“We want to streamline as much as possible,” said Product Support Representative Chris Parker. “What ePortal looks like today versus a year ago is very different. In fact, we had some customers who said they were intimidated by using an online order system. Recently, we went back through it, and they are now fully onboard with using it as they see the value and convenience.”
“If you pull up one of your machines and pick filters, ePortal will be able show you every filter associated with that piece of equipment, quick and easy,” he said. “That will be possible mainly with Komatsu as there is a link to its MyKomatsu application. But we are working on doing that for the other manufacturing lines as well. We are also setting it up so that customers can add their competitive machines to their ePortal account, so that they can order parts for those from SMS as well.”
Thousands of parts for Komatsu, Takeuchi, BOMAG, and other manufacturing lines SMS Equipment carries are available. In addition to common items such as filters, you can order ground engaging tools such as bucket teeth or blades.
“We want to streamline as much as possible,” said Product Support Representative Chris Parker. “What ePortal looks like today versus a year ago is very different. In fact, we had some customers who said they were intimidated by using an online order system. Recently, we went back through it, and they are now fully onboard with using it as they see the value and convenience.”