Always getting better
Like Komatsu, the SMS Equipment Reman Centre promotes a culture of continuous improvement (CI) where employees have a say in improving their work processes. "We listen to what our people are saying and show them that we're open to making things better," says MacKenzie. "Maybe there's a better tool we could be using or we could improve the ergonomics to make the workflow more efficient. I always tell everyone that you should be able to see an improvement every month and that you've moved forward."
Keeping a clean and orderly shop is essential to maintaining that culture - a principle that management takes seriously. "There are 33 different areas in the shop we audit for cleanliness every week," says MacKenzie, “The audit results are posted on the work cell boards, and any deficiencies corrected.”
Keeping a clean and orderly shop is essential to maintaining that culture - a principle that management takes seriously. "There are 33 different areas in the shop we audit for cleanliness every week," says MacKenzie, “The audit results are posted on the work cell boards, and any deficiencies corrected.”